Reclaiming Patient Care: Revenue Cycle Best Practices

Healthcare revenue cycle isn’t just about dollars; it’s about freeing up time and resources so clinicians can focus on what matters most: patient care.

At Reliant Management, our mission is to help healthcare providers reclaim patient care by streamlining revenue cycle management (RCM). Below are some best practices that can transform workflows, reduce denials, and strengthen your bottom line.

Streamline Patient Registration & Eligibility Verification

The first step toward a healthier revenue cycle begins with patient registration and eligibility verification. Ensuring accurate demographics and up-front insurance checks reduces denials and billing delays. Implementing standardized intake processes or automation tools can save time and minimize errors.

Prioritize Clean Claims and Accurate Coding

Accurate coding is essential to protect revenue. Conduct regular coding audits, train staff on CPT & ICD updates, and use technology to flag potential errors. Submitting clean claims, the first time helps avoid rework and revenue leakage.

Improve Charge Capture & Documentation

Every charge counts. Ensure all services are promptly and completely documented in your EHR. Use checklists or charge capture tools to prevent omissions and support compliance—missed charges equal lost revenue.

Tighten Claims Submission Timelines

Delays in claims submission disrupt cash flow. Set clear internal benchmarks to submit claims within 24–48 hours of service and use dashboards or reports to monitor performance and spot bottlenecks early.

Enhance Denial Management & Appeals

Denied claims are inevitable, but effective follow-up turns denials into dollars. Build a structured denial management process, track root causes, prioritize high-value claims, and standardize appeal templates to accelerate resolutions.

Strengthen Patient Billing & Communication

Clear, empathetic communication about financial responsibility improves collections and patient satisfaction. Offer online payment options, payment plans, and multilingual statements to reduce confusion and support timely payments.

Leverage Data Analytics for Smarter Decisions

Your data tells a story. Analyzing denial rates, days in A/R, and cost-to-collect helps identify trends, measure KPIs, and focus resources where they’ll make the biggest impact.

Invest in Staff Training & Process Improvement

Your team drives the revenue cycle. Provide ongoing training to keep staff current on regulations, payer updates, and new technologies. Encouraging a culture of continuous improvement helps your practice stay proactive instead of reactive.

Implementing these best practices creates a measurable impact, improving cash flow, reducing administrative burden, and freeing providers to focus on patient care.

If you’re ready to optimize your revenue cycle, Reliant Management can help. We partner with healthcare providers to streamline processes, improve reimbursement, and reclaim patient care.

Contact us today to learn more

www.reliantrcm.com